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Privacy Policy

Kriatec Services Privacy Policy Overview

Kriatec Services respects your preferences concerning the collection and use of your personal information. The following privacy policies are tailored for the different ways your personal information is collected by different Kriatec Services lines of business and offerings.

  • The Kriatec Services privacy policy addresses information we collect at our web sites and in off-line sales and marketing activities.
  • The services privacy policy addresses customer data to which we may be provided access in order to perform consulting, product support, outsourcing, and other services.
  • The Kriatec Services Recruiting privacy policy addresses information we collect we may collect in connection with Kriatec Services’s employment recruiting efforts.
     

 Types of Information and How We Collect It

We may collect the following information through your use of the Website and in off-line communications, in online forms, during sales interactions or transactions, or at events:

  • Contact, transactional, and payment information.
  • User preferences you select when you register with us at Kriatec Service.
  • Information about your use of the website gathered though cookies or other technologies.
  • Information provided to us by third parties, such as opt-in lists. 
  • Event and conference participation information

Details about collecting information

 Use of Information

  • We may use your personal information
  • To engage in and process your transactions
  • To provide support or other services, including product alerts and updates
  • To contact you about products, services or events that might be of interest to you and respond to your requests
  • To provide online forums and administer product downloads
  • To enhance your Web user experience and Kriatec Services’s marketing activities
  • To provide Kriatec Services communities with product alerts and updates, power joint sales events, or contact a referral
  • To comply with legal requirements

Details about use of information

Sharing Information

  • We may share your personal information with third parties
  • Who assist Kriatec Services with payment for your order or with responding to your sales request
  • Who engage in joint sales or product promotions with us or who sponsor Kriatec Services events or conferences that you attend
  • When you give your consent
  • To comply with legal requirements

Details about sharing information

Important Information

  • You can access the full Kriatec Services privacy policy.
  • Kriatec Services is committed to the security of your information, and has implemented administrative, physical and technical safeguards designed to protect it from unauthorized access
  • We may update the Kriatec Services privacy policy from time to time, and will post a prominent notice in its Policy Updates section notifying users when it is updated

Kriatec Services’s Privacy Policy

Kriatec Services Corporation and our subsidiaries and affiliates ("Kriatec Services" or "we") respect your preferences concerning the treatment of personal information that we may collect from your use of the Kriatec Services.com Web sites and your interactions with Kriatec Services off-line. This policy lets you know how we collect and use your personal information, and how you can control its use. This policy describes the broadest potential use of personal information throughout the Kriatec Services Web sites and in offline transactions; however, we may make far less use of your personal information.

Because Kriatec Services lines of business and offerings collect and use personal information in different ways, Kriatec Services has established separate privacy policies that govern those different activities. The following privacy policies are specifically tailored to the relevant line of business or offering, and are separate and distinct from the activities governed by this privacy policy:

  •  The services privacy policy addresses customer data to which we may be provided access in order to perform consulting, product support, outsourcing and other services.
  •  The recruiting privacy policy addresses information we may collect in connection with Kriatec Services’s employment recruiting efforts.

The Kriatec Services Web sites provide links to non-Kriatec Services sites we believe may be of interest to you. Those sites are beyond our control. You are advised to check the privacy policies and terms of use of any non-Kriatec Services sites before providing your personal information to them.

Types of Information We Collect and How We Collect It

Personal Information: This policy covers the following personal information that Kriatec Services collects through your use of the Kriatec Services Web sites and in connection with off-line communications. Specifically, Kriatec Services may collect this information from offline and online registrations and forms, communications and interactions, and sales inquiries and transactions. Kriatec Services also may use third-party sources, such as opt-in lists, as specified in Section 4 below.

  • Contact information, such as name, physical address, telephone number(s), email address, and company. The majority of the information collected under this category is business contact information and when this information is collected in forms on our web site, it is collected and/or transmitted using Secure Socket Layer (SSL) technology.
  • Transactional information, including information about the products and services you purchase or download or about which you make an inquiry.
  • User preferences, such as product requirements, areas of industry interest, newsletters, community choices and other information you select in the customer profile when registering on Kriatecglobal.com or indicated by your use of the Kriatec Services Web sites.
  • Financial/credit card and payment information.
  • Event and conference participation information, such as lectures, classes or booths attended or visited during an event or conference hosted or attended by Kriatec Services. If we use electronic tracking technologies at an event, we will provide notice in the event registration materials and/or correspondence.

We may supplement information you provide with information received from third parties.

Electronic Communications Protocols and Cookies: In addition to the information specified above, Kriatec Services may collect information about your use of the Kriatec Services Web sites through electronic communications protocols and cookies. As is true when you visit most Web sites, Kriatec Services may automatically receive information from you as part of the communication connection itself, which often consists of network routing information (where you came from), equipment information (browser type), your IP address, and date and time. Kriatec Services also uses cookies, embedded URLs and embedded pixels to capture additional information.

Cookies: Kriatec Services’s server will query your browser to see if there are "cookies" previously set by the Kriatec Services Web sites. A cookie is a small piece of information sent by a Web server to store on a Web browser so it can later be read back from that browser. Cookies on the Web sites may collect a unique identifier, user preferences and profile information and membership information. Kriatec Services also uses cookies to collect general usage and volume statistical information that does not include personally identifiable information. Some cookies may remain on the user’s computer after they leave the Web site, and the majority are set to expire within 30 – 365 days. Your browser may provide you with information and control over cookies. You can set your browser to alert you when a cookie is being used, and accept or reject the cookie. You can also set your browser to refuse all cookies or accept only cookies returned to the originating servers. Users can generally disable the cookie feature on their browser without affecting their ability to use the site, except in some cases where cookies are used as an essential security feature necessary for transaction completion. Cookies, however, are important to the proper functioning of a site and disabling them may degrade your experience and interfere with Web site features and customizations.

Flash Cookies: We also use flash cookies, also known as "local shared objects," on our sites that employ Flash technology. Flash cookies are small files similar to browser cookies and are used to remember the site’s settings to personalize the look and feel of the site. Like normal cookies, Flash cookies are represented as small files on your computer. One method of preventing Flash cookies from being placed is to adjust your preferences in the Macromedia Website Privacy Settings Panel at macromedia.com.

Embedded URLs: Kriatec Services also uses a tracking technique that employs embedded URLs to allow use of the site without cookies. Embedded URLs allow limited information to follow you as you navigate the site, but is not associated with personal information and is not used beyond the session.

Embedded Pixels: On the Web site, Kriatec Services may use embedded pixel technologies on selected pages for the purposes of identifying unique user visits to the Kriatec Services Web sites as opposed to aggregate hits. In addition, embedded pixels or other technologies may be used in emails to provide information on when the email was opened to track marketing campaign responsiveness; information collected using these technologies may be associated with the recipient’s email address.

Third-Party Cookies: Kriatec Services has engaged one or more third-party service providers to track and analyze usage and volume statistical information from visitors to the Web site. The service provider(s) set cookies on behalf of Kriatec Services. Kriatec Services also uses other third-party cookies to track the performance of Kriatec Services advertisements on their Web sites.
Kriatec Services may re-associate the information provided by the technologies directly above with personal information.

Widgets: Our Web site includes Widgets, which are interactive mini-programs that run on our site to provide specific services from another company (for example, links to bookmarked sites). Personal information, such as your email address, may be collected through the Widget. Cookies may also be set by the Widget to enable it to function properly. Information collected or used by a Widget, including cookie settings and preferences, is governed by the privacy policy of the company that created it.

Use and Sharing of Personal Information

Kriatec Services uses (and, where specified, shares) your personal information for the following purposes:

To engage in transactions. Kriatec Services may use personal information such as name, physical address, telephone number, email address, and company to engage in transactions with you, including contacting you about your order.

To process transactions. Kriatec Services may use financial/credit card and payment information to process your order. Kriatec Services may need to share some of this information with delivery services, credit card clearing houses and other third parties to complete the transaction.

To provide support or other services. Kriatec Services may use your personal information to provide you support or other services you have ordered, as well as product updates, product patches and fixes and other similar communications.

To tailor marketing to your needs and respond to your requests. Kriatec Services may use your personal information to notify you about new product releases and service developments. Kriatec Services also may use your personal information to respond directly to your requests for information, including registrations for newsletters or other specific requests, or pass your contact information to the appropriate distributor or reseller for further follow-up related to your interests. In addition, if you consent, Kriatec Services may share your contact information with other selected partners that offer complementary products or services. Please review the specific partner’s privacy policy regarding any further interactions with them.

To provide online forums and social networks. Some services available on the Web sites permit you to participate in interactive discussions, post comments, opportunities or other content to a bulletin board or exchange, or otherwise engage in networking activities. Some of these services are moderated; all may be accessed for technical reasons. Kriatec Services does not control the content that users post to these forums or social networks. You should carefully consider whether you wish to submit personal information to these forums or social networks and should tailor any content you submit appropriately and in accordance with the relevant terms of use. In addition, you should review any additional terms and conditions that may govern your use of these services, including terms related to use, sharing your personal information and receiving communications; any such terms will be clearly identified on the relevant site.

To post Testimonials. We post testimonials on our web site which may contain personal information. Prior to posting the testimonial, we obtain the customer’s consent to post their name along with their testimonial.

To administer product downloads. Kriatec Services may contact you if you download products to confirm certain information about your order (for example, that you did not experience problems in the download process), discuss the downloaded products or provide marketing or sales information about related products and services. Kriatec Services also may use this information to confirm compliance with licensing and other terms of use and may share it with your company.

To select content, improve quality, and facilitate use of the Web Sites. Kriatec Services may use your personal information, including the information gathered as a result of site navigation and electronic protocols and cookies (including third-party cookies), to help create and personalize Web site content, facilitate your use of the Web sites (for example, to facilitate navigation and the login process, avoid duplicate data entry, enhance security, keep track of shopping cart additions and preserve order information between sessions), improve Web site quality, track marketing campaign responsiveness, and evaluate page response rates. 

To power joint sales or product promotions. Kriatec Services and its partners may engage in joint sales or product promotions. Such promotions will always reference the partners involved. Both Kriatec Services and the partner(s) will have access to that information, and either Kriatec Services or our partners may provide you the sales or product promotion information. We recommend you review the privacy policies of these partners to address your particular needs and concerns.

To contact a referral/"tell a friend". If you elect to use our referral service to inform a friend about our site, we will ask you for the friend’s name and email address. Kriatec Services will automatically send the friend a one-time email inviting them to visit the site. Kriatec Services uses this personal information for the sole purpose of sending this one-time email and tracking the success of our referral program. The friend may contact Kriatec Services through our inquiry form to be removed from the referral program.

To communicate with you about a conference or event. We or our partners may communicate with you about a conference or event hosted or co-sponsored by Kriatec Services or one of our partners. This may include information about the event’s content, event logistics, payment, updates, and any additional meetings, special demonstrations or other customer facilitation that we may provide related to an event for which you have registered. Kriatec Services may contact you after the event about the event and related products and services and may share information about your attendance with your company. Kriatec Services also will permit designated partners or conference sponsors to send you up to two communications through the services of a third-party bonded warehouse. Please note that our partners or conference sponsors may directly request your personal information at their conference booths or presentations; providing your information is optional, and you should review their privacy policies to address your particular needs and concerns.

To comply with legal requirements. Kriatec Services may be required to disclose your personal information in order to comply with legally mandated reporting, disclosure or other legal process requirements. Kriatec Services will use reasonable efforts to limit the personal information it provides for these purposes.

Please note that your personal information may be transferred, accessed and stored globally as necessary for the uses stated above in accordance with this policy. While Kriatec Services may share your personal information with agents and contractors in order to perform the functions listed above, including credit card clearing services, order fulfillment, and event, campaign and web site management, we require that they treat your personal information, and limit its use, in accordance with the standards specified in this policy.

Registration, Customization, Preferences, and Opt-Out

Kriatec Services allows you to establish an online registration profile at kriatecglobal.com. You may use the profile to customize and control your preferences for receiving electronic information, including opting into (or out of) communities, newsletters and general interest areas.

Some non-marketing communications are not subject to general opt-out, such as communications related to product download, sales transactions, software updates and other support related information, patches and fixes, quality assurance surveys, conferences or events for which you have registered, and disclosures to comply with legal requirements, as well as communications with partners, including product alerts, updates, marketing and sales materials and other notices related to partner status.

Kriatec Services enables you to opt-out of cookies that are not required to enable core site functionality. You may access or change your cookie preferences at any time by clicking here. If you have any problems using this cookie preference mechanism, please fill out an inquiry form.

Information-Sharing Choices. Kriatec Services only shares personal information with selected companies after providing users the ability to either opt out of or opt into the sharing. There are limitations to opting out of such sharing in the case of (1) joint sale or joint events where the data goes to both Kriatec Services and the other party at the same time; (2) where the customer has requested follow-up which involves Kriatec Services partners; and (3) where third parties are required to accomplish the transaction or perform the service.

Third-Party Permission-Based Lists. On occasion, Kriatec Services may use third-party lists to send communications about Kriatec Services products and services. These lists, which are maintained by third parties, include users eligible under applicable law to receive emails from other companies such as Kriatec Services. When we use such lists, the communications will include mechanisms to opt out of Kriatec Services marketing communications and the third-party lists. If you have trouble opting out, or if you wish to make us aware of any issues related to a third-party mailing, you may contact us directly through our inquiry form.

Advertising. Kriatec Services uses some third parties to administer a limited set of Kriatec Services advertisements on its Web sites. No personal information is provided to the advertisers as part of this process, but aggregate profile information, such as user community, may be used in the selection of advertising to make sure that it has relevance to the user. On some banner ads, an embedded pixel may be present, and while it does not associate with a cookie or other personal profile information, it may return session connection information that allows advertisers to better determine how many individual users have clicked on the ad banner.

Security

The security of your personal information is very important to Kriatec Services. We have in place physical, administrative and technical safeguards designed to protect your personal information from unauthorized access. In addition, Kriatec Services uses standard security protocols and mechanisms to exchange the transmission of sensitive data such as credit card details. When you enter sensitive information such as your credit card number on our site, we encrypt it using secure socket layer (SSL) technology.

In the event that your personal information is acquired, or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, Kriatec Services will notify you of the breach by email, fax, or U.S. mail. Kriatec Services will give you notice promptly, consistent with the reasonable needs of law enforcement and/or Kriatec Services to determine the scope of the breach and to investigate and restore the integrity of the data system.

Policy Updates

We may update this policy from time to time. We will post a prominent notice in this section of this policy notifying users when it is updated. If we are going to use your personal information in a manner different from that stated at the time of collection, we will notify you via email, and you will have a choice as to whether or not we use your personal information in this different manner.

We appreciate your comments on Kriatec Services’s privacy practices: please contact us through the privacy inquiry form.

Last Updated: May 5, 2010. See the prior version of this policy.

 

Kriatec Services’s Services Privacy Policy

Scope

This policy covers the privacy practices that Kriatec Services Corporation and its subsidiaries and affiliates ("Kriatec Services" or "we") employ when providing support, consulting, Cloud or other services (the "services") to its customers ("you" or "your"). Kriatec Services established this privacy policy in order to clarify that the use of information to which it may be provided access in order to provide services is more limited than the use of information covered by Kriatec Services’s general privacy policy.

Customer Information and Services Data

Customer Information is information that we may collect from your use of the Kriatec Services Web sites and your interactions with us offline. We deal with customer information according to the terms of our general privacy policy.

Services Data is data that resides on Kriatec Services, customer or third-party systems to which Kriatec Services is provided access to perform services (including Cloud environments as well as test, development and production environments that may be accessed to perform Kriatec Services consulting and support services). Kriatec Services treats services data according to the terms of this policy, and treats services data as confidential in accordance with the terms of your order for services.

To illustrate the difference between customer information and services data, when a customer contracts with Kriatec Services for Cloud services, the customer provides information about itself, including its name, address, billing information, and some employee contact information. Kriatec Services may also collect other information about the customer and some employees, for example through its web sites, as part of that interaction. All of that information is customer information, and is treated according to Kriatec Services’s general privacy policy.

How Kriatec Services Collects and Uses Services Data

Below are the conditions under which Kriatec Services may access, collect and/or use services data.

To Provide Services and to Fix Issues. Services data may be accessed and used to perform services under your order for support, consulting, Cloud or other services and to confirm your compliance with the terms of your order. This may include testing and applying new product or system versions, patches, updates and upgrades; monitoring and testing system use and performance; and resolving bugs and other issues you have reported to Kriatec Services. Any copies of services data created for these purposes are only maintained for time periods relevant to those purposes.

As a Result of Legal Requirements. Kriatec Services may be required to retain or provide access to services data to comply with legally mandated reporting, disclosure or other legal process requirements.

Kriatec Services may transfer and access services data globally as required for the purposes specified above. If Kriatec Services hires subcontractors to assist in providing services, their access to services data will be consistent with the terms of your order for services and this services privacy policy. Kriatec Services is responsible for its subcontractors’ compliance with the terms of this policy and your order.

Kriatec Services does not use services data except as stated above or in your order. Kriatec Services may process services data, but does not control your collection or use practices for services data. If you provide any services data to Kriatec Services, you are responsible for providing any notices and/or obtaining any consents necessary for Kriatec Services to access, use, retain and transfer services data as specified in this policy and your order.

Security and Breach Notification

Kriatec Services is committed to the security of your services data, and has in place physical, administrative and technical measures designed to prevent unauthorized access to that information. Kriatec Services security policies cover the management of security for both its internal operations as well as the services. Kriatec Services’s Support, Consulting and Cloud lines of business have developed detailed statements of security practices that apply to many of their service offerings, which are available for review at your request.

Kriatec Services’s security policies and procedures are reviewed and overseen by Kriatec Services Global Information Security (GIS). GIS is responsible for security oversight, compliance and enforcement, and for conducting information security assessments and leading the development of information security policy and strategy.

Kriatec Services is also committed to reducing risks of human error, theft, fraud, and misuse of Kriatec Services facilities. Kriatec Services’s efforts include making personnel aware of security policies and training employees to implement security policies. Kriatec Services employees are required to maintain the confidentiality of services data. Employees’ obligations include written confidentiality agreements, regular training on information protection, and compliance with company policies concerning protection of confidential information.

Kriatec Services promptly evaluates and responds to incidents that create suspicions of unauthorized handling of services data. Kriatec Services GIS and Legal are informed of such incidents and, depending on the nature of the activity, define escalation paths and response teams to address the incidents. If Kriatec Services determines that your services data has been misappropriated (including by an Kriatec Services employee) or otherwise wrongly acquired by a third party, Kriatec Services will promptly report such misappropriation or acquisition to you.

Compliance

Kriatec Services has appointed a Chief Privacy Officer. If you believe your services data has been used in a way that is not consistent with this policy, or if you have further questions related to this policy, please contact the Chief Privacy Officer through out inquiry form. Written inquiries may be addressed to Chief Privacy Officer, 10 Van de Graaff Drive, Burlington, Massachusetts 01803, United States of America.

 

Kriatec Services’s Recruiting Privacy Policy

This policy lets you know how Kriatec Services Corporation and its affiliates and subsidiaries ("Kriatec Services" or "we") collect and use your personal information in connection with Kriatec Services iRecruitment and Kriatec Services’s recruiting efforts more generally, both online and offline. This policy describes the broadest potential use of personal information; we may make less use of your personal information than is described here.

Your provision of personal information in connection with the recruiting or job application process confirms your consent for Kriatec Services to collect that information and to use, transfer, retain and share it with third parties as specified in this policy.

Collecting Personal Information. You may provide personal information to Kriatec Services. iRecruitment asks for certain data, including educational and employment background, contact information and preferences, job qualifications, and jobs for which you would like to submit an application. You also may choose to provide Kriatec Services additional information, such as your CV, resume, or transcripts; employment references and related information; and compensation requests. In addition, Kriatec Services may collect information from third parties, for example, in connection with a background or employment check and/or an employment reference.

Kriatec Services’s web sites may use cookies and other electronic communication protocols. For further information, please consult the Kriatec Services Privacy Policy.

Sensitive Personal Information. Kriatec Services does not request or require sensitive personal information concerning religion, health, sexual orientation, or political affiliation in connection with recruiting. If you have a disability and would like Kriatec Services to consider any accommodation, you may provide that information during the recruiting process. As well, in some countries we ask for information such as race or ethnicity for the purpose of monitoring equal opportunity; however, we do not require applicants to provide race or ethnicity information, and if you provide this information it will not be viewable in the hiring or selection process.

To the extent information you provide contains details of your racial or ethnic origin; political opinions or beliefs; religious beliefs; membership in a trade union or political party; physical or mental health or condition; sexual orientation; commission or alleged commission of an offense or related proceedings; job evaluations or educational records, you expressly authorize Kriatec Services to handle such details as specified in this policy.

Voluntary Disclosure. Your provision of personal information in connection with recruiting is voluntary, and you determine the extent of information you provide to Kriatec Services; please note that if you decide not to provide information, it may affect our ability to consider you for employment.

Using Personal Information. The information may be used to communicate with you, to manage Kriatec Services’s recruiting and hiring processes, and for compliance with corporate governance and legal and regulatory requirements. If you are hired, the information may be used in connection with employment and corporate management.

International Transfer. Due to the global nature of Kriatec Services’s operations, your personal information may be stored, accessed, transferred or processed in countries globally, including the United States.

Data Recipients and Sharing with Third Parties. Kriatec Services may share your personal information internally and with service providers and other third parties as necessary in connection with recruiting, employment, corporate governance, acquisitions and legal or regulatory requirements. Kriatec Services requires that its service providers and such other third parties keep your personal information confidential and that they only use the personal information in furtherance of the specific purpose for which it was disclosed. Kriatec Services and its service providers may use your personal information in an anonymized format (in a form in which your identity cannot be determined) for other purposes not specified above, including in the development and testing of products and services.

Security and Confidentiality. Except as otherwise stated in this policy or as required for legal or regulatory purposes, Kriatec Services treats your personal information as confidential and will not disclose it to third parties without your consent. Kriatec Services maintains, and requires its services providers to maintain, reasonable administrative, physical, and technical controls designed to protect the confidentiality and security of your personal information. Kriatec Services employees who may have access to personal information are required to keep that information confidential.

Kriatec Services may employ security procedures at its facilities and on its computer systems to monitor and maintain security, including the use of closed circuit television. Any monitoring of Kriatec Services facilities, systems or assets is performed in accordance with applicable law.

Retention and Access. Kriatec Services may retain your information to consider you for other job opportunities. To the extent permitted or required by law, Kriatec Services may delete data at any time; accordingly, you should retain your own copy of any information you submit to us.

Your Responsibilities. You are responsible for the information you provide or make available to Kriatec Services, and you must ensure it is honest, truthful, accurate and not misleading in any way. You must ensure that the information provided does not contain material that is obscene, defamatory, or infringing on any rights of any third party; does not contain malicious code; and is not otherwise legally actionable. Further, if you provide any information concerning any other person, such as individuals you provide as references, you are responsible for providing any notices and obtaining any consents necessary for Kriatec Services to collect and use that information as described in this policy.

General. Kriatec Services may update this policy from time to time, and the current version will be available .If you have any questions or concerns about this policy or its application, or if you believe your personal information has been used in a way that is not consistent with this policy or your specified preferences, please fill out an inquiry form, or contact us by mail.

 

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